Does Your Customer Service Suck?Author: Darryl Gee
As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked
Customer Service – the Real Estate RevolutionAuthor: Glenn Murray
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service – not sales.
Competition and technology now giv
Engage Your Customer – Write About BenefitsAuthor: Glenn Murray
Think quick. In 10 seconds, can you list the 5 key benefits you offer your customers?
I bet you said “Yes”. But are you sure you listed benefits? If you’ll bear with me for another 10 seconds, I’d like to test out a theory on you.
The 5 W's of World Class Customer Service TrainingAuthor: Rosanne D'Ausilio,Ph.D
The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The interaction anyone has at any level with your e
The Simplest Solution To Customer SatisfactionAuthor: Jason Tarasi
“Thank you for calling XYZ Company. Your call is important to us but not important enough for us to answer it. Please hold for eternity or leave a message and a representative will contact you as soon as it is convenient for us.”
If y
Customer Service Skills Training and ROIAuthor: Rosanne D'Ausilio,Ph.D
Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise—I’ve seen anywhere from $6500 to $10,000 quoted per agent! At the s
The benefits and the dangers of CRMAuthor: song chengxiang
"CRM" stands for Customer Relationship Management. It is a business strategy that is used to improve customer service, and increase customer satisfaction. Customer Relationship Management is designed to provide information a business need to develop
5 Simple Tips For Dealing With Nasty CustomersAuthor: Jason Tarasi
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conj
Sure Fire Ways To Drive Customers Away!Author: Eileen McDargh, CSP, CPAE
Call it a blind spot. Call it regimented thinking. Call it the-way-we-have-always-done-it. But by any name, there are actions and practices that far too many businesses engage in that can unknowingly drive customers away.
When I observe
The 7 Secrets Of Wow! Customer ServiceAuthor: Eric Garner
Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service.
1. Give Your Customers Plenty of Str
