Author: IndieRetailer

In short, yes uhm well, no maybe sometimes? O.k., so you might have gathered by now that there is no “short” answer. Anybody who truly believes that the customer is always right hasn’t really given this policy much thought. When was th

Author: Jo Ann Joy

If your company is really about customer service, you do not want to stop providing service to customers just because they decide not to do business with you. Remember, many people visit more than once before they actually buy. Also, you will im

Author: Lee Lister

Why on earth would you want to fire a customer? Well if they cost you more money and effort than the profit you make from them – then it is time for you to remove them from your mailing lists and your marketing activities. Here’s 7 ways to recogn

Author: Sue Jan -

For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all b

Author: Larry Galler

Last week a disgruntled salesperson told me about a long-time customer who stopped buying from her. “Gosh, I thought we were good friends; we even went out together socially. I never thought I would have to worry about losing her as a customer.”